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Title details for Difficult Conversations by Douglas Stone - Available

Difficult Conversations

by Douglas Stone
Bruce Patton
Audiobook
1 of 3 copies available
Borrow Listen to a sample Listen to a sample
1 of 3 copies available
We attempt or avoid difficult conversations every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
• Decipher the underlying structure of every difficult conversation
• Start a conversation without defensiveness
• Listen for the meaning of what is not said
• Stay balanced in the face of attacks and accusations
• Move from emotion to productive problem solving

Formats

  • OverDrive Listen audiobook

subjects

Languages

  • English

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